FAQs
General Questions:
A: DashShop is an ecommerce platform that allows retailers to upload digital coupons and products for sale. Customers can purchase products and have them delivered by a DashShop driver, while also enjoying the benefits of local community support through our charitable contributions.
A: 10% of our monthly profits are donated to local community charity organizations, encouraging community growth and support.
A: To sign up as a retailer, download the DashShop app, complete the registration form, and submit it for approval. Once approved, you can start uploading digital coupons and products.
A: After logging in, navigate to the ‘Coupons’ section in your dashboard. Click ‘Add Coupon,’ fill in the details, and upload the coupon. The coupon will be available for free download to customers once it’s approved.
A: Go to the ‘Products’ section in your dashboard, click ‘Add Product,’ enter the product details, assign it to a category, and submit. Once the category is approved by the admin, your product will be listed in the app and your microsite.
A: Yes, you can create product categories, but they must be approved by the admin before your products appear under those categories.
A: Customers can browse products by category, add items to their cart, and proceed to checkout. The delivery driver will scan the retailer’s purchase order QR code to complete the transaction.
A: After a purchase is made, a DashShop driver will pick up the product from the retailer. The driver will scan the retailer’s QR code to confirm pickup and start the delivery. The customer will pay the delivery fee and the driver will deliver the product directly to the customer, scanning the customer’s receipt QR code to document the delivery.
A: You can view the profile of available drivers on the DashShop map, including their make of car, face, estimated route, and delivery price. Select a driver to handle your delivery.
A: The customer pays the delivery fees directly to the driver. Retailers do not pay any portion of the sales or delivery fees to DashShop.
A: The transaction is completed when the delivery driver scans the retailer’s purchase order QR code, ensuring that the product has been picked up and is en route to the customer.
A: Yes, DashShop uses secure encryption methods to protect your payment information and ensure safe transactions.
A: If you encounter any issues, please contact our support team through the ‘Help’ section in the app or email support@dashshop.com.
A: You can update your app through your device’s app store. Make sure to enable automatic updates to receive the latest features and improvements.
A: Yes, the DashShop app includes a map that allows you to track your delivery driver in real-time, including their estimated route and arrival time.
A: By using DashShop, you’re already contributing! 10% of our monthly profits go to local community charities, so every purchase helps support these organizations.
To request a refund, you need to:
- Visit the retailer’s physical location where you made the purchase.
- Follow the retailer’s refund policy, which may include providing proof of purchase, such as a receipt.
The Dash Shop follows the refund policy of the retailer where the purchase was made. Each retailer may have different policies regarding refunds, so it’s important to check the specific retailer’s guidelines.
To facilitate your refund request, bring the following items to the retailer:
- The product you wish to return.
- The original purchase receipt or proof of purchase.
- A valid photo ID may also be required by some retailers.
No, refunds for purchases made at The Dash Shop cannot be processed online or by phone. You must visit the retailer’s location in person to request a refund.
Additional Features:
With The Dash Shop the receipt is a digital receipt that you have in your Dash Shop Profile. Some retailers may allow refunds without a receipt by looking up the purchase using your payment method details, while others may not.
Certain items may be non-refundable based on the retailer’s policy. Common non-refundable items can include:
- Perishable goods
- Customized or personalized items
- Items marked as final sale
Check with the specific retailer for their list of non-refundable items.
The time frame for requesting a refund varies by retailer. Typically, you should request a refund within 30 days of purchase, but it’s best to check the retailer’s specific policy for accurate information.
Exchanges may be possible depending on the retailer’s policy. Visit the retailer’s location and inquire about their exchange options.
If your refund request is denied, it’s usually due to not meeting the retailer’s refund policy criteria. Ensure you have all required documentation and meet the policy conditions. If you believe the denial was in error, you can ask to speak with a manager for further assistance.
FAQs for Uploading Images on TheDashShop
A: We recommend using a 500 pixel by 500 pixel background for your product images. This ensures a consistent and professional appearance across the platform.
- Create a 500 pixel by 500 pixel background.
- Place your product image inside this container.
- Ensure the product is centered and clearly visible.
- Save the image in a supported file format (JPEG, PNG, or GIF).
A: You can use photo editing tools like Adobe Photoshop, GIMP, Canva, or online editors like Pixlr to resize and position your product image within the 500×500 pixel background.
A: Follow these steps to upload your image:
- Transfer the prepared image to your phone.
- Open TheDashShop app and log in to your retailer account.
- Go to the ‘Products’ section.
- Click ‘Add Product’ or select an existing product to edit.
- In the ‘Product Image’ area, click ‘Upload Image’.
- Select the prepared 500×500 pixel image from your phone and upload it.
- Confirm that the image is displayed correctly and click ‘Save’.
A: Using a 500×500 pixel background ensures that all product images have a uniform size and appearance, which enhances the visual consistency of your product listings and improves the user experience.
A: TheDashShop supports JPEG, PNG, and GIF file formats for product images. Ensure your image is in one of these formats before uploading.
A: If your image doesn’t fit well, you may need to adjust the size or position of the product within the background. Make sure the product is centered and occupies a significant portion of the background without being cropped or stretched.
A: Yes, you can edit the product image by going back to the product details page, clicking on the existing image, and selecting a new image to upload.
A: If you encounter issues uploading an image:
- Check your internet connection.
- Ensure the image file size is under the maximum limit (usually 5MB).
- Confirm that the image format is supported (JPEG, PNG, GIF).
4. Try uploading from a different device or browser.
A: Yes, follow these tips for professional-looking images:
- Use high-resolution images.
- Ensure good lighting and a clear focus on the product.
- Avoid using busy or cluttered backgrounds.
- Center the product within the 500×500 pixel background.
A: It is best to use original images that you own. Using copyrighted images from the internet without permission can lead to legal issues and removal of your product listing.
A: If you need additional help, please contact our support team at support@dashshop.com for personalized assistance.
A: If your driver is not delivering your product as expected, you can take the following steps:
- Use the in-app chat system to send a message to your driver.
- Call the driver directly using the phone contact provided in the app.
A: To use the in-app chat system:
- Open TheDashShop app and go to your order details.
- Click on the ‘Chat’ button next to the driver’s information.
- Type your message and send it to the driver. You can ask for an update on the delivery status or provide any necessary instructions.
FAQs on Tracking Your Driver and Contacting Them
A: To use the in-app chat system:
- Open TheDashShop app and go to your order details.
- Click on the ‘Chat’ button next to the driver’s information.
- Type your message and send it to the driver. You can ask for an update on the delivery status or provide any necessary instructions.
A: To call the driver:
- Open TheDashShop app and navigate to your order details.
- Click on the ‘Call’ button next to the driver’s phone number.
- Your phone will dial the driver’s number, allowing you to speak with them directly to inquire about the delivery status.
A: When contacting the driver, provide the following information:
- Your name and order number.
- A brief description of the product being delivered.
- Any specific instructions or questions you have regarding the delivery.
A: If you are unable to reach the driver via chat or phone, please contact DashShop customer support for assistance. Provide your order details, and our support team will help resolve the issue.
A: You can contact DashShop customer support through the following methods:
- In-app support: Go to the ‘Help’ section in the app and submit a support request.
- Email: Send an email to support@dashshop.com with your order details and a description of the issue.
A: If the driver fails to deliver the product, DashShop will investigate the issue and take appropriate action, which may include:
- Contacting the driver to resolve the delivery issue.
- Arranging an alternative delivery.
- Providing a refund if the product cannot be delivered.
A: To help ensure timely delivery:
- Provide clear and accurate delivery instructions when placing your order.
- Choose a driver with a good track record and positive reviews.
- Track your delivery in real-time and stay in communication with the driver if needed.
A: Yes, you will receive notifications in TheDashShop app if there are any delays or issues with your delivery. Make sure to enable notifications in your app settings to stay informed.
A: Yes, you can rate and review the driver after the delivery is completed. Your feedback helps improve the quality of service and assists other customers in making informed decisions.